We recently rented an aerator from Northwood. We went with them because they had the best price, and they offered an overnight rental, which was super convenient for us. When we picked up the aerator, it turned out we had been quoted the wrong price over the phone. Northwood was very decent and honored the price we had been quoted. The machine stopped working halfway through our project, and when we took it back to them in the morning, they promptly swapped us out for a different machine (which worked perfectly) and allowed us extra time at no charge so we could finish our yard. While it was frustrating to have these hiccups, they were very good at making things right.
Not a great experience. Owners (not the staff) have been generally unhelpful and short with me as I've tried to learn what tools I need to finish a certain job. However, I have been able to rent certain items for less than other places. I just wish they were a little more friendly.
Do yourself a favor and keep looking for another company to rent from. Poor upkeep of rentals and terrible customer service.
Poor equipment, dirty and filled with trash on pick up. Used the Skid steer for 2 hours , then spent 1. 5 hours trying to load it on the trailer because it rained for 3 minutes and could not drive it at all with slick tires ...Had it out for 6 hours (9:40 am to 3:35 pm) Charged me the entire day, (even though they stated they give a 30 minute load time) Cost me $351 for 2 hours of use. Oh they credited me $21 because I didn't fill the tank and they could have charged me more. I asked for a half day credit on a future rental and was denied! WOW, cheaper to hire a guy and pay him by the hour than rent from Northwood.
We have been super impressed over the years with everything they do. Our favorite is the costumes. These Costumes are so neat and they just don't get mass produced. You feel super special when you put them on. We have done Pirates, to Madusa, and recently my daughter was Belle for Sadie Hawkins. Her dress made her feel like a million bucks and she and her date won Best Costume Couple for the dance. Very memorable and worth every penny
Northwood Rentals is a US General Contractor based in Hyde Park, Utah. Northwood Rentals is located at 45 3800 N, Hyde Park, UT 84318, USA.
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